Shipping and returns
Information that applies to your purchases and data, with a direct contact for your questions.
Shipping
Delivery - basic.
Delivery area
We deliver exclusively within Switzerland.
Delivery charges
- Standard delivery: CHF 7.00
- Free delivery for purchases of CHF 70.00 or more
Delivery times
Orders are prepared within 1 business day and dispatched via Swiss Post. Delivery takes 1 to 3 business days after dispatch.
Order tracking
A confirmation email with a tracking number is sent to you as soon as your order is dispatched. You can track your parcel directly on the Swiss Post website.
Contact
For any questions about your delivery:
cs@basicbrand.ch
Returns and refunds
Return and refund policy
At basic., we make every product with care in Lausanne. If you are not satisfied with your order, here is our return policy.
Return period
You have 14 calendar days after receipt of your order to request a return. No requests will be accepted after this period.
Conditions
- A maximum of 2 products per order may be returned
- Products must be in their original condition, unopened and unused
- KIIMA applicators (deodorant and lip balm) are excluded from the return policy and cannot be returned or refunded
Procedure
- Send an email to cs@basicbrand.ch within 14 days of receipt
- We confirm that your return will be handled
- Return the products to: basic Natural Sàrl, Rue de la Pontaise 18, 1018 Lausanne
Return shipping costs
Return shipping costs are your responsibility.
Refund
The refund is made within 14 days of receiving the returned products, using the same payment method used for the order. The original delivery charges are not refunded.
Defective product
If you received a defective product or one that does not match your order, contact us at cs@basicbrand.ch. We will exchange it or issue a full refund, including return shipping costs.
basic Natural Sàrl - Rue de la Pontaise 18, 1018 Lausanne - cs@basicbrand.ch
Open your customer account to sign in and find your orders. For a parcel that has already shipped, you can also use the tracking link sent by email.
Open my customer account