A clear answer, in the right place.
Products, ingredients, refills, delivery: find the essentials here. For a personal situation, our team remains available.
The brand basic.
What is basic.?
An independent skincare brand born in Lausanne. We seek to make daily actions simpler, with formulas in which each ingredient has a role.
Where are the products designed and manufactured?
Care basic. are formulated and manufactured in our workshop in Lausanne. KIIMA refillable applicators have their own manufacturing location; they are not products manufactured by the workshop.
Are the products vegan?
The brand indicates PETA vegan certification for its products. Check the product sheet that interests you if you are looking for information specific to its formula.
Why these seven families?
Each family puts a need at the forefront: balance, soothing, hydration, nutrition, radiance, purity or firmness. The facial skin quiz helps to find a first starting point.
Products and ingredients
How to start a simple facial ritual?
Start with three guidelines that you can adapt: clean, prepare, then choose your product. See the facial ritual guide.
Where to find the complete composition?
Every cosmetic product shows its full INCI list on its product page. For kits, you can read the composition of each product. Check the ingredients before choosing, especially if you have a known sensitivity.
What is the difference between deodorant and antiperspirant?
A deodorant acts on odors; an antiperspirant seeks to reduce the flow of sweat. Deodorants basic. let the perspiration take its course.
How to choose between deodorants?
Le Classik contains baking soda and essential oils. Floral and Woody are baking-free, but scented with essential oils. Le Sensible also avoids essential oils and added perfume. Compare the four formulas.
What does “100% natural origin” mean?
It is a proportion calculated for a formula according to the ISO 16128 method, not a certification of the entire kit. Find the exact scope of this indication on the sheet for each product.
Is a natural product suitable for all skin types?
Sensitivity remains possible, including with ingredients of natural origin. Read the INCI and try on a small area if your skin reacts easily.
The refillable
How does refillable deodorant work?
You keep the KIIMA applicator. When the refill is finished, you replace it. The starter kit includes an applicator and the refills you choose. Build my kit.
How long does a refill take?
The store indicates approximately two to three months per refill depending on frequency of use. This benchmark may vary from one person to another.
Can deodorant leave marks?
As with other care textures, marks may appear depending on the amount applied and the fabric. Apply a thin layer then leave on for about 30 seconds before getting dressed.
Can I mix formulas in a kit?
Yes. The configurator allows you to freely add the four formulas and displays the price corresponding to the selected quantity. Choose refills.
Orders and delivery
What are the delivery costs in Switzerland?
Standard delivery is displayed at CHF 7 and free from CHF 70 purchase. The current conditions will be confirmed when ordering. Delivery policy.
Where do you deliver?
The store indicates delivery in Switzerland via La Poste with tracking. For a particular destination or situation, contact the team before ordering.
Can I return a product?
Before returning an item, read our refund policy and contact the team with your order number and the product concerned to confirm the applicable terms.
How do I track my order?
Once the order is shipped, the tracking number is communicated by email. If you have not received it, write to cs@basicbrand.ch.
Account and Club
Do you need an account to purchase?
Sign-in and ordering options are shown during payment. You can open your customer account to find information about your orders.
How does the Club work?
To check the benefits that apply to your account or ask about your points, contact our team with the email address used for your purchases.
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We can help you choose.
A question about a product, an ingredient or an order? Raluca and the team basic. respond to you personally.
