Terms and conditions
Information that applies to your purchases and data, with a direct contact for your questions.
Terms and conditions of sale - basic.
Last updated: 29 April 2026
1. Company details
basic Natural Sarl
Rue de la Pontaise 18
1018 Lausanne, Switzerland
Business identification number: CHE-253.371.660
Email: cs@basicbrand.ch
2. Scope
These terms apply to every order placed on the basic-cosmetics.bio online store. By placing an order, you accept these terms in full.
3. Products and prices
All prices are stated in Swiss francs (CHF), including all taxes. basic. is not subject to VAT. The products are natural cosmetics handmade in Lausanne. The photographs represent the products as faithfully as possible, but slight variations may occur.
4. Orders and payment
The order is confirmed by email after payment is validated. We accept all payment methods offered by Shopify Payments (credit card, Apple Pay, Google Pay, etc.). Payment is debited when the order is placed.
5. Delivery
We deliver exclusively within Switzerland. Delivery charges: CHF 7.00 (free for purchases of CHF 70.00 or more). Delivery time: 1 to 3 business days after dispatch via Swiss Post.
6. Right of return
You have 14 days from receipt to return an unopened product in its original packaging. A maximum of 2 products per order may be returned. KIIMA applicators are neither accepted for return nor refunded. Return shipping costs are your responsibility.
7. Warranty
Our products comply with the Ordinance on Cosmetics (OCos). If a product is defective or non-compliant, contact us within 30 days of receipt.
8. Personal data
Your data is processed in accordance with the Federal Act on Data Protection (nLPD). See our privacy policy for more details.
9. Applicable law
These terms are governed by Swiss law. Any dispute will be submitted to the competent courts in Lausanne.
10. Contact
For any questions:
basic Natural Sarl
Rue de la Pontaise 18
1018 Lausanne, Switzerland
cs@basicbrand.ch