GENERAL TERMS AND CONDITIONS OF SALE
Last updated: April 29, 2026
1. Company Identification
These general terms and conditions of sale (hereinafter "GTC") govern all sales concluded via the website basic-cosmetics.bio, operated by:
basic Natural Sàrl
Rue de la Pontaise 18
1018 Lausanne, Switzerland
IDE: CHE-253.371.660
Email: cs@basicbrand.ch
basic Natural Sàrl is not subject to VAT.
2. Scope of Application
These GTC apply to all orders placed on the basic-cosmetics.bio website. By placing an order, you unreservedly accept these GTC in their version in force at the time of the order.
basic Natural Sàrl reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of the order.
3. Products
basic Natural Sàrl sells natural cosmetic products handcrafted in Lausanne. The products offered for sale are those appearing on the basic-cosmetics.bio website at the time of the order, subject to stock availability.
Product photographs and descriptions are provided for informational purposes. Although we strive to present the products as faithfully as possible, slight variations may exist (color, texture) due to the artisanal nature of the manufacturing process.
4. Prices
Prices are indicated in Swiss Francs (CHF), all taxes included. As basic Natural Sàrl is not subject to VAT, the prices displayed are net prices.
basic Natural Sàrl reserves the right to modify its prices at any time. Products are invoiced at the price in force at the time the order is confirmed.
5. Order
To place an order, you must:
- Select the products and add them to your cart
- Check the contents of the cart and the total amount
- Enter your delivery information
- Choose the payment method and validate the payment
The order is final once payment has been validated. You will receive a confirmation email summarizing the details of your order.
basic Natural Sàrl reserves the right to refuse or cancel any order in case of legitimate reason (payment problem, abnormal order, suspicion of fraud).
6. Payment
Payment is made online at the time of order. Accepted payment methods are those offered by Shopify Payments, including: credit card (Visa, Mastercard, American Express), TWINT, Apple Pay, Google Pay, and Samsung Pay.
Payment is secure and processed by Shopify Payments. basic Natural Sàrl does not have access to your bank details.
7. Delivery
Deliveries are made exclusively in Switzerland.
Delivery costs are CHF 7.00. Delivery is free for any order equal to or greater than CHF 70.00.
The delivery time is 1 to 3 working days from the order confirmation. This period is indicative and may vary depending on the carrier and destination.
In case of delivery delay, we invite you to contact us at cs@basicbrand.ch.
The risk of loss or damage to the products is transferred to the buyer at the time of delivery.
8. Right of Withdrawal and Returns
You have a period of 14 calendar days from receipt of your order to request a return. After this period, no return request will be accepted.
Return conditions:
- A maximum of 2 products per order can be returned
- Products must be returned in their original condition, unopened and unused
- KIIMA applicators are excluded from the return policy and cannot be returned or refunded
- Personalized or custom-made products cannot be returned
Return procedure:
- Contact us at cs@basicbrand.ch within the 14-day period to report your return request
- After confirmation from us, return the products to the following address: basic Natural Sàrl, Rue de la Pontaise 18, 1018 Lausanne
- Return shipping costs are at your expense
Refund:
The refund will be made within 14 days of receipt of the returned products, using the same payment method as used for the order. Initial shipping costs are not refunded.
9. Warranty and Conformity
The products sold comply with current Swiss legislation, particularly the Cosmetics Ordinance (OCos). In the event of a defective product or one that does not conform to the order, please contact us at cs@basicbrand.ch as soon as possible. We will proceed with an exchange or refund after verification.
10. Liability
basic Natural Sàrl cannot be held responsible for damages resulting from improper use of the products. We recommend always reading the instructions on the packaging and performing a patch test before the first use of a new product.
basic Natural Sàrl cannot be held responsible in cases of force majeure, disruption or strike of postal services, or any other event beyond its control.
11. Intellectual Property
All elements of the basic-cosmetics.bio website (texts, images, logos, graphics, icons, sounds, software) are the exclusive property of basic Natural Sàrl or its partners. Any reproduction, representation, modification or exploitation, in whole or in part, of these elements is strictly prohibited without prior written authorization.
12. Personal Data
Personal data collected during the order is processed in accordance with our privacy policy and the Federal Act on Data Protection (nLPD).
13. Applicable Law and Jurisdiction
These GTC are governed by Swiss law, in particular the Code of Obligations (CO).
In case of dispute, the parties agree to seek an amicable solution. Failing this, the courts of Lausanne shall have exclusive jurisdiction.
14. Contact
For any questions regarding these GTC or your order:
basic Natural Sàrl
Rue de la Pontaise 18
1018 Lausanne, Switzerland
Email: cs@basicbrand.ch